Frequently Asked Questions

Uncover Everything You Need to Know

Welcome to our FAQ page, where we address common queries and provide clarity on key aspects of our services.

Answers to Your Questions

Find detailed answers to questions about website creation, maintenance, SEO, and more. If you don’t see your question here, feel free to reach out to our dedicated support team for personalized assistance.

The timeframe depends on your project’s complexity and how quickly you provide content. Typically, it’s around 3 weeks for a Stratus Plan, again, depending on content speed.

Yes, we can. If you don’t have the content we’ll ask some questions to better understand your business offering, and our qualified copywriters will write compelling, targeted, SEO optimized content.

Yes, text content is no problem. We may need original images and graphics. We also need the freedom to make changes to your content for improved SEO and User Experience.

After the 12-month contract and full payment, the site is yours. If you don’t renew, we provide instructions for transferring the site.

Similarly, the domain becomes yours at the end of the 12-month contract if you choose not to renew.

Yes, we can point your domain to our hosting with minimal disruption.

No, nobody can. We work on SEO, but it’s a fluid task. We’ve achieved proven results for clients, but guaranteed high rankings are false promises. We are happy to provide evidence of the success we have achieved for our clients.

It covers backups, optimization, core CMS and plugin updates, and security. We also implement Google’s recommendations for any core algorithm changes, of which there were 4 in 2023.

Yes, we allocate 1 hour per month for your requested changes. Unused hours don’t carry over.

No, there are no additional costs unless you exceed the 1 hour of included updates per month. Any work beyond that will be quoted before we begin, with an additional cost of £75 per hour or part thereof. We believe in transparency and ensuring you have a clear understanding of any potential additional charges for extra services.

You can Addon a Blog System that allows you to add blog posts whenever you want to, we’ll even include 1 professionally written blog article. Checkout the Addons Page

Certainly! You’re welcome to include a gallery page; however, we need to set a limit on the number of images per gallery. This is essential to manage space efficiently and maintain optimal website speed for SEO purposes. Excessive images can slow down the website, affecting the effectiveness of our SEO efforts.

Here’s the image allocation for each plan:

  • Stratus Plan: Up to 20 images per gallery.
  • Cirrus Plan: Up to 30 images per gallery.
  • Nimbus Plan: Up to 40 images per gallery.

Rest assured, we’ll optimise the images to strike the right balance between low file size and high quality. This ensures a smooth and efficient user experience while supporting our SEO initiatives.

Not in the Standard Cloud Monthly Plans. We’re open to discussing custom proposals for online shops.

Follow the schedule in your contract. Receive a PayPal Money Request via Email on the specified date and pay using PayPal or Credit/Debit Card.

No, changes are managed by us due to SEO and Maintenance. You have 1 hour per month for changes carried out by our qualified team.

It’s a 12-month contract; you can request a takedown, but the full 12-month payment is non-refundable.

Yes, and we recommend it, the Web is fluid, there are changes to Google’s algorithm, changes in user taste, and various trends. A 10% discount is offered for renewal after the 1st year if done before the contract ends.

We can refresh your website every 3 years, no discount will be given the year that your website is refreshed.

Yes, up to 3. Each additional keyword. The cost each is £99 per month. Discounts don’t apply, and they must target local enquiries.

Still have a Question?

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